Support for Asian Communities

Connecting Asian communities to COVID-19 information and resources

Ni hao, namaste, anyong haseyo, konnichiwa, xin chao, sawasdee kha, sawasdee khrap and greetings to you all.

We are in this together

For many Asian or migrant communities there is a lot of concern about loved ones both near and far. For some of you, like recent migrants or international students, this could mean being on your own in student accommodation or a shared flat.

Whatever your circumstances, and regardless of your nationality or ethnic background, we are in this together. If you are struggling, please reach out, because collectively we are stronger.

Alert level 1

Now that we’re at Alert Level 1 life returns to being close to normal. Most restrictions have been lifted. You can:

  • do what you like and go wherever you like.
  • return to work, school, church, sport and travelling around New Zealand.
  • get together with as many people as you want.

However, our borders remain closed to everyone but New Zealand citizens and residents returning home. Anyone entering the country will go into managed isolation or quarantine for 14 days.

Keep track

Keep a record of where you have been and who you’ve seen. This will help with rapid contact tracing if it is required.

You can download the NZ Covid Tracer app or simply make a note of where you’ve been.

Safety tips for Alert level 1


  • If you’re sick, stay home.
  • Wash your hands regularly.
  • Sneeze or cough into your elbow.

If you have symptoms of cold or flu call Healthline (for free) on 0800 358 5453 or your doctor.

If you have:

  • any COVID-19 symptoms
  • been in close contact with a confirmed or probable case
  • recently arrived from overseas
  • been in contact with someone who has travelled overseas eg, Customs and Immigration staff, staff at quarantine/isolation facilities
  • worked on an international aircraft or ship
  • cleaned at an international airport or maritime port in areas visited by international arrivals

you should get assessed for COVID-19. To discuss getting an assessment call Healthline on 0800 358 5453 or your doctor.

Visit the Ministry of Health’s website for more information about COVID-19 assessment and testing.

Chinese Proverb

"When the winds of change blow, some people build walls and others build windmills."

Support is available

It is normal to feel stressed or lonely at this time, but there are things you can do to feel better – like connecting with other people. This is important for keeping up your wellbeing and can help you feel better. See the 5 Ways to Wellbeing video or check out the Getting Through Together campaign.

For access to high quality information, the New Zealand Government has a website, Unite against COVID-19, which focuses on what we can all do to help the country recover from COVID-19

The Unite against COVID-19 website also has some great advice on looking after your mental and emotional wellbeing.

If you’re not sure what assistance may be available, or don’t know who to contact for help, call the Government Helpline on 0800 779 997, 8am to 10pm, 7 days a week.

Remember to continue to check-in on neighbours, older persons, and those who are unwell.

Access to government services

There are many key government services who can help you at this time.

Civil Defence can help you in your local area if you need supplies and do not have family or friends who can help.

Immigration New Zealand has developed a COVID-19 Migrant and Refugee Information webpage to provide links to key information and for recent migrants and refugees in their preferred language.

NauMai NZ is a one-stop information platform to inform and support international students when living and studying in New Zealand. This is an official government website with everything gathered together and written in plain English.

The Unite against COVID-19 website has access to high quality information, that focuses on what we can all do to help the country recover from COVID-19.

The following webpages have information on employment and financial support:

If you see it, report it

Some Asian or migrant communities have experienced racial discrimination, and it is not acceptable. If you experience, or see others experience racial discrimination you can make a complaint to the Human Rights Commission. This page is set up to provide language and culture-specific information for you or your loved one.

Immigration New Zealand want to hear from you about any concerns and issues you are aware of (specific to recent migrant and refugee communities). They would also like to know what information and resources you may need. Please email them your feedback.

If you believe your employer is receiving the COVID-19 wage subsidy, but not meeting the conditions they agreed to, there are steps to resolve your concerns or make a complaint.

Access to an interpreter

Remember if you need access to an interpreter the government’s helplines are available in over 180 different languages. When you call a helpline ask for an interpreter by telling them the language you speak, you will then be connected to a professional interpreter who will help you talk to the service.

Auckland-based services

Belong Aotearoa supports thousands of newcomers, migrants and refugees who have settled in Auckland. It has been a place in which these communities can learn skills, gain experience and opportunities.

CNSST Foundation offers a range of services including new migrant settlement orientation and support, educational and work programmes, recruitment services for both job seekers and employers, community initiatives, and social housing.

Shakti is a non-profit organisation serving migrant and refugee women of Asian, African and Middle Eastern origin. Shakti, meaning strength, works towards a world where women and children are empowered to live a life of dignity free from fear and violence and are able to exercise their rights, choices and responsibilities.

The Asian Network Incorporated (TANI) supports Asian New Zealanders to develop strong and healthy Asian communities in Aotearoa New Zealand.

Finding other ethnic-specific services

Try these directories for services in your region:

Download the NZ COVID Tracer app

Download available here:

The quicker we can contact people who might have come into contact with COVID-19, the quicker we can stop the spread of the virus.

Here’s how you can help support contact tracing

  • Sign up today
  • Share your up-to-date contact information
  • Scan NZ COVID Tracer posters to keep track of where you’ve been
  • Ask your whānau, friends and workmates to join in

Don't have a smartphone?

You can still register online to share your latest contact information.

For more information, head to

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